Effective Date: July 11, 2026
Refund Policy
At SEAMINDS (Pvt) Ltd, we are committed to providing reliable digital services to Sri Lankan seafarers. This Refund Policy outlines the conditions under which refunds may be granted for payments made through our website.
Eligible Refunds
Refunds may be approved under the following circumstances:
- A duplicate payment has been made.
- An incorrect amount has been charged due to a system or processing error.
- The requested service cannot be provided by SEAMINDS.
- A payment has been successfully processed, but the purchased service was not delivered due to an error on our part.
- Any other circumstance deemed appropriate by SEAMINDS after reviewing the request.
- Non-Refundable Payments
Refunds will generally not be provided in the following situations:
- The requested service has already been completed or delivered.
- Membership or subscription benefits have already been activated or used.
- The customer decides not to use the service after payment.
- Incorrect information provided by the customer results in delays or the inability to deliver the service.
- Delays or cancellations caused by third parties, including shipping companies, training providers, government authorities, airlines, or other external
- organizations beyond the control of SEAMINDS.
How to Request a Refund
Refund requests must be submitted within 7 calendar days from the date of payment.
Please email the following information:
- Full Name
- Contact Number
- Payment Reference
- Number
- Date of Payment
- Description of the issue
- Any supporting documents,
- if applicable
- Refund Processing
Once a refund request is received:
- We will review the request and notify you of our decision within 3 business days.
- Approved refunds will be credited to the original payment method whenever possible.
- Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.
SEAMINDS reserves the right to request additional information before processing a refund.
Contact Us
For refund requests or inquiries, please contact:
- SEAMINDS (Pvt) Ltd
- Email: info@theseaminds.com
- Website: https://theseaminds.com
